1. Quotations & Pricing

1.1  Quotations issued by Lunova are valid for 30 days from the date of issue, unless a different validity period is stated on the quotation.

1.2  Freight and logistics costs are subject to prevailing market conditions, including carrier air fuel and other surcharges. Freight will be confirmed and locked in at the time an order is placed.

1.3  Pricing, product specifications, colours and finishes are subject to change without notice due to production tolerances, material availability or supplier updates. Lunova will use reasonable endeavours to notify the Purchaser of any material change prior to shipment.

1.4  Any change to the quantity of an order following quotation will require a new quotation to be issued.

1.5  Custom-manufactured products and Infinite range products (Infinite Linea, Infinite Blade and Infinite Matrix) are subject to extended lead times, which commence from the later of order confirmation, receipt of deposit, and written approval of shop drawings.

2. Order Acceptance & Payment

2.1  Standard trading terms require a 50% deposit at the time an order is placed, with the balance payable prior to the goods being dispatched, unless alternative credit terms have been approved in writing by Lunova. Where the total order value is less than $2,500.00 (inc. GST), full payment is required at the time the order is placed.

2.2  Custom-designed, custom-manufactured or modified products require a 50% deposit at the time the order is placed, with the balance payable prior to delivery.

2.3  A handling fee of $25.00 applies to orders with a total value of less than $250.00.

2.4  Accounts not paid in accordance with these Terms are considered overdue. Lunova may charge an account-keeping fee of 1.5% per month on overdue balances, and may treat non-payment as a breach entitling Lunova to suspend or terminate the order.

2.5  All prices are current as at the date of quotation and remain subject to change prior to order confirmation.

3. Delivery

3.1  Unless otherwise agreed in writing, goods will be delivered to the Purchaser’s nominated place of business.

3.2  Estimated shipping and delivery dates are provided at order confirmation, following receipt of deposit. Dates are estimates only and Lunova is not liable for delays outside its reasonable control.

4. Cancellation of Orders

4.1  Standard orders may not be cancelled, suspended or varied by the Purchaser without Lunova’s prior written consent. Where Lunova agrees to a cancellation, the Purchaser must reimburse Lunova for reasonable costs, charges, expenses and losses (including loss of profit) incurred as a result.

4.2  Imported products — including Panzeri and Luxxbox branded products — may only be cancelled within 24 hours of the order being placed. Requests received after this 24-hour window cannot be accepted, as production and freight are committed on the Purchaser’s behalf shortly after order placement.

4.3  This clause operates subject to the Purchaser’s non-excludable rights under the Australian Consumer Law — see clause 9

5. Returns

5.1  Custom or specialty-ordered goods manufactured or sourced to the Purchaser’s specification are not eligible for return.

5.2  Imported products — including Panzeri and Luxxbox branded products — are not eligible for return.

5.3  This clause does not affect the Purchaser’s statutory rights under the Australian Consumer Law. Where goods are faulty, not of acceptable quality, not fit for purpose, or not as described, the Purchaser remains entitled to the applicable consumer guarantee remedy — see clause 9.

6. Delivery Variances & Damage Claims

6.1  The Purchaser must inspect goods promptly upon delivery and notify Lunova in writing of any variance, shortage, incorrect item or transit damage within 24 hours of delivery.

6.2  Notifications received after this 24-hour window may not be accepted, other than in respect of matters covered by a non-excludable consumer guarantee under the Australian Consumer Law.

6.3  Where a variance claim is accepted and results in an approved return, a restocking fee may apply.

7. Purchaser Default & Insolvency

7.1  The Purchaser acknowledges that if it:

a) becomes insolvent;

b) enters into any form of external administration recognised under the Corporations Act 2001 (Cth) or the Bankruptcy Act 1966 (Cth); or

c) is named as a debtor in a winding-up or bankruptcy petition, or commits any act of bankruptcy,

7.2  then Lunova may, in its absolute discretion, cancel or suspend any order or sale to the Purchaser.

8. Limitation of Liability

8.1  To the extent permitted by law, and subject always to clause 9, Lunova’s liability arising from the supply of goods is limited, at Lunova’s election, to the repair or replacement of the goods, the supply of equivalent goods, or payment of the cost of repair or replacement.

8.2  Lunova is not liable for indirect, consequential or economic loss arising from a delay, variation or cancellation of an order, except where such liability cannot be excluded under the Australian Consumer Law.

9. Australian Consumer Law

9.1  Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy conferred on the Purchaser under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)), including the consumer guarantees in Part 3-2, to the extent those guarantees apply and cannot lawfully be excluded.

9.2  Where the Purchaser acquires goods or services as a “consumer” within the meaning of the Australian Consumer Law, and Lunova’s liability for failing to comply with a consumer guarantee is capable of being limited, that liability is limited, at Lunova’s option, to the remedies set out in clause 8.1.

9.3  Where a term of these Terms is inconsistent with the Australian Consumer Law, the Australian Consumer Law prevails to the extent of that inconsistency.

10. General

10.1  Lunova reserves the right to amend these Terms, including pricing and product specifications, at any time without notice. The current version of these Terms applies to all orders.

10.2  These Terms are governed by the laws of Queensland, Australia, and the parties submit to the non-exclusive jurisdiction of its courts.

10.3  For the full and current Terms and Conditions, visit www.lunova.com.au.

PLACEMENT OF AN ORDER BY THE PURCHASER IS CONSIDERED ACCEPTANCE OF THESE TERMS.

Lunova Pty Ltd

ABN: 63 675 664 454

U3, 25 Veronica Street, Capalaba QLD 4157

www.lunova.com.au